Supermicro customer reporting management system super crm if this is your first time using this page, please create an account using the. Office use only return merchandise authorization rma. Supermicro rack scale design supermicro rsd solution brief supermicro rsd, a rackscale total solution, empowers cloud service providers, telecoms, and fortune 500 companies to build their own agile, efficient, softwaredefined data centers. Thunderbolt simultaneously supports highresolution displays and highperformance data devices through a single. This limited warranty includes advance part replacement service covering a period of 1 year from supermicro invoice date. The serial number is located below the bar code on the sticker that contains the country of manufacture, i. Click the button below to request a report when hardcopies become available. Compatible with our x11 motherboards and intel xeon scalable processors. You may automatically receive super micro computer. Please do not forget to list and enclose any and all applicable accessories accelorometers, cables, chargers, etc.
Rma form you must contact hondata for a rma number prior to sending anything. Helps it operators to monitor the health of system components through agent and agentless based solutions. Supermicro rma process is about as bad as i expected and they require you to send them a scan of a paper copy of a crossship agreement with credit card info obviously agreement like its 2006. The way to complete the online rma form template on the internet. Through its proprietary technology, supermicro can offer significantly more memory and expansion slots than traditional server systems with a comparable server form factor. Later that day i got a followup email saying that the advance rma request had to be approved and that it may take until the next day. Rma fill out and sign printable pdf template signnow. Supermicro resellers have complete access to our technical support and rma teams. If you are an end user, please return the product to the shop you.
You may request an rma online or download the rma request form. Our shopping experience and customer service are unmatched in the industry. Glassdoor gives you an inside look at what its like to work at super micro computer, inc. All armstrong representatives are provided with a copy of our blank rma form. I inadvertently had selected to send the supply back for repair on the rma form but thankfully i called to check status and was able to change it to. Rma form excel file northern california service center san jose, ca 2075 n. If you are not satisfied with your purchase, you may return it within 30 days of receipt, for a refund, or a replacement subject to the following. You must have a valid supermicro online rma login to begin using the rma portal. When returning a product for rma, customer must ship with freight prepaid, include in the box a copy of the original invoice and a detailed note describing the problem. The pcb printed circuit board revision number is a tiny print on the motherboard below the motherboard model name. The representative is responsible to fill out the rma form. Please first refer to your manual for technical support details regarding your.
Supermicro provides a threeyear warranty for labor and oneyear warranty for parts. Find answers to frequently asked questions on the supermicro estore. Supermicros superworkstations are optimized for applications requiring powerful graphics capabilities designs support the latest intel xeon scalable processors and dc persistent memory modules form factors range from compact uniprocessor up to highperformance dualprocessor systems supporting multiple gpus. Form factor allows for easy configuration and upgrades supermicros embedded superservers are application optimized, costeffective and ideal for spaceconstrained applications designs supporting a wide range of processors from intel atom to intel xeon d. Filed rma with supermicro 3x motherboards approved 1. No merchandise may be returnedfor credit, exchange or service without prior. We are also available to assist you with any additional questions via email and live chat. Thunderbolt is the fastest, most versatile connection to your pc with transfer speeds up to 20gbps. This white paper is intended to help an organization deploy an onpremises suse caas platform cluster on supermicros bigtwin, ultra and superstorage systems with the 2nd generation intel xeon scalable processor to support the latest, kubernetes compatible workloads. Rma form for preexisting customers with supermicro account. Supermicro upgrades superserver system warranties servethehome. This form is available on our website by following the downloads healthcare provider forms link.
Supermicros compact server designs provide excellent compute, networking, storage and io expansion in a variety of form factors, from spacesaving fanless to rackmount learn more fanless and iot gateway. As i mentioned in the previous post on the compatibility issue, i had to rma my supermicro x8silf matx lga 1156 server board with ipmi 2. Follow future shipping activity from supermicro rma dept. Find the largest selection of supermicro chassis available in all form factors. Please complete this form to request an rma return material authorization number and return to.
You may automatically receive super micro computer, inc. Currently have two in production 36 hot swap drive bays in a 4u rack form factor. Supermicro s compact server designs provide excellent compute, networking, storage and io expansion in a variety of form factors, from spacesaving fanless to rackmount learn more fanless and iot gateway. The following describes the warranty claim procedure. You will receive return authorization and delivery instructions 3. All end users requiring technical support or rma services are encouraged to contact their vendor directly. End users may also visit this page to obtain some technical solutions, such as bios upgrades, faqs and information on spare parts. Using two others for staging testing servers as well. Called universal io or uio, this technology allows users to add up to 3 addon cards to a 1u server system or 6 addon cards to a 2u system. To apply for rma number, please submit rma form online by submitting the online form. Rma department can only service supermicro servers or systems that were entirely assembled in a supermicro facility. I think it was 3 emails and one way shipping cost and i got either a new or extremely clean refurb. Return material authorization rma format and policy.
We will contact you upon approval to use our online return portal. The emails were very short too i explained my problem which was hard to explains since after about 20 minutes of game playing nvidia drivers would crash. Us customs records notifications available for supermicro rma dept see their past imports from risecom corporation, a supplier based in china taiwan. Its required to initiate a return or warranty request. Returning products with no rma number will create inevitable delay and may cause delay and incidence of lost property. Ive been very happy with the supermicro servers weve bought. Rma requests shall be denied if any extra part s or component s were installed in the system by the customer. Optionally you can select print in the top right corner and fax the form to 3234433997. To obtain a login, please email or call our rma department at 4085038000 ext. Please contact the supermicro rma department directly at 4085038000 ext.
Ma labs leading distributor of pc components, computer. Remotely managing the health of hardware and operating system services supermicro sd5. To expedite your product repair, please follow these steps. Supermicro motherboard rma servethehome and servethe.
All content is posted anonymously by employees working at super micro computer, inc. In depth view into super micro computer revenue quarterly including historical data from 2007, charts, stats and industry comps. Any return for a refund may be subject to a restocking fee of up to 15%. The representative is responsible to fill out the rma form completely. Download a return authorization rma request form from the fireye website. Please check the box that best describes your problem. Dear customers, to speed up your rma process, please apply for rma number before shipping your products back to us. Io expansion in a variety of form factors, from spacesaving fanless to rackmount. Contacting supermicro x11ddw lnt users manual contacting supermicro headquarters address. Warranty information such as limited warranty, warranty void conditions, product returns, rma requirements, and cancellations can be found here. The way to complete the online rma on the internet.
Supermicro mbdh8dg6fo eatx form server motherboard dual. The supermicro superserver line of servers provide the highest levels of performance, efficiency, scalability, and flexibility. Use this stepbystep guideline to fill out the internal rma form sample quickly and with ideal accuracy. Return merchandise form rma number please call customer service to obtain this number if an item is damaged or missing from your order, please call customer service within 48 hours of. Ma labs, premier it distributor, offers full selection of computer components, justintime integration services, flexible payment options, and best value to vars, computer resellers, system integrators, server and enterprise resellers, cloud computing centers, oems, and the vertical markets. I had to rma my 8800 ultra and it took about 3 weeks, but it was painless. Warranty return procedure all warranty claims must be initiated by either an authorized fireye distributor, or by an authorized fireye oem.
Customer must enclose a copy of the rma form within the shipment. The advanced tools of the editor will lead you through the editable pdf. Here are the older generation supermicro superserver warranty terms as of 1 september 2007. Support online support onsite services rma downloads manuals quick reference guides warranty product matrices. Pantone customer service will contact you to provide the rma. As most of us got those supermicro 2558f boards we rma d them, i had a 3rd board id had for a while adn decided to rma all 3 at once. View and download supermicro x11dphtq user manual online. Once the form has been received by rma, the request is adjudicated by the medical. If you are a vape shop, please fill out the form below. Hondata serial number rma number assigned by hondata. Buy supermicro mbdh8dg6fo eatx form server motherboard dual 1944pin socket g34 2 x amd sr5690 ddr3 1600331066 with fast shipping and toprated customer service.
They are available in a wide variety of application targeted designs and form factors. Prior to returning merchandise, you must obtain an rma number from. Supermicros compact server designs provide excellent compute, networking, storage and io expansion in a variety of form factors, from spacesaving fanless to rackmount. Complete all required fields of the rma form see below and click on submit. In data centers, supermicro server management utilities provides you all the necessary functions, such as. This form must be completed and approved by isi prior to the return of any merchandise. Supermicros compact server designs provide excellent compute, networking, storage and io expansion in a variety of form factors, from spacesaving fanless to rackmount learn more. Super micro pays the shipping fee for returning the rma to you. When filling out the reason for return, be as specific as you can. The entire system must be shipped to supermicro in its original preopened condition.
Tuesday midday day 2 was contacted by supermicro rma support, i gave the requried information for advanced rma. Rma form rma services support super micro computer, inc. Any return for a refund may be subject to a restocking. Note that 90 day warranty on billable repairs will only cover issues reported on this rma form. The form is also in a pdf format and can be found on our web site by clicking on resource library and typing in rma. This form is for use by distributorscustomers and is not an authorization to return products. Medical assistant a medical assistant is an integral member of the health care delivery team, qualified by education and experience to work in the administrative office, the examining room. Rma number will become void if the product it covers is not received by supermicro within 30 days after the rma number is issued.